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Frequently Asked Questions

Faq

Most Popular Questions

Astro Africa is an e-commerce platform built to ease exchange and payment activities. Whether payment through fiat. We offer the best exchange rate at zero transaction cost!

 Click here  and provide necessary information. Afterwards, a mail will be sent to you containing a six digit pin to verify your account.

It lasts for 30 minutes before it expires.

Wait for a few minutes as network issues could be causing the delay or check your spam folder. Also, confirm your email to be sure it is correct. If still not found, contact our customer representative via the live chat.

Click the forget password button and provide your email. A one time password will be sent to your mail (this code will expire in 5 minutes) or click the link attached to the email to reset your password

Astro Africa is your sure plug for swift trade and fast payment with the best rates. We trade gift cards, we refill airtime and pay bills, we also offer p2p money transfer.  

You can use your “AstroTag” (Username) or registered email to receive or send money to other Astro users. You can send from your GHS wallet or NGN wallet.

Yes! Astro africa has a mobile app that helps you carry out your trade with ease.

Click…………………………………………………………………………………….

Gift Card

Yes! At Astro Africa, we buy and sell gift cards at the best rates.

You need a valid email to receive your E-code

The rates are automatically updated. You will see the current rate at the point of either buying or selling.

You can get cash (NGN, GHC, USDT) or Bitcoin as payment for gift cards.

Your trade can be declined for the following reasons

  • You uploaded the wrong picture.
  • You submitted the wrong trade
  • Your gift card is already redeemed
  • Your gift card is not properly activated etc

Whichever reason why your trade is rejected will be specified.

This is because your transaction is being attended to. Please hold on for few minutes.

Yes! Some gift cards can legally expire after 5 year. They attract an inactivity fee the first year.

This is because your card is not available at the moment. Please check back later.

Confirm that you available balance matches the gift card you are making payment for.

Account & Payment

After completing your registration, you’ll be redirected to your dashboard where you will fill some other details which entails your bank details too. Alternatively, click settings, scroll down to the end of the page and select your account type (Nigeria or Ghana), Select your bank and input your account number. Your account name will be fetched automatically then click save.

Click here on step by step guide on adding account

Yes!  you can specify at the point of tranfer.

On your dashboard, click on deposit funds, select the wallet you want to fund and input the amount then click proceed. Select the payment method comfortable for you and follow through.

Click on the link for step by step guide to deposit fund.

On your dashboard, click on withdraw funds, select the account you want to transfer funds to, select the wallet you are transferring from, the amount, narration and transaction pin then click withdraw.

Your trade can be declined for the following reasons

  • You uploaded the wrong picture.
  • You submitted the wrong trade
  • Your gift card is already redeemed
  • Your gift card is not properly activated etc

Whichever reason why your trade is rejected will be specified.

Yes ! You earn #500 after the referred person makes his first transaction on Astro.

Click settings on your Dashboard, you’ll see your referral link under basic information.